Member Experience Specialist

Burn Boot Camp; Kenosha (WI); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Free membership

Growth opportunities

Positive team environment

Mission-driven culture

Job summary

Burn Boot Camp Kenosha is seeking an outgoing, service-driven team member to be the first and last smile our members see each day. This on-site role blends member experience, sales, and front-desk operations in a fast-paced, high-energy studio.

You’ll greet members, assist with check-ins and memberships, support retail, and help with events while upholding our positive, mission-driven culture. 18+ and CPR/AED or willingness to obtain required.

Qualifications

• Must be 18+
• Basic computer and customer service skills
• Ability to work early mornings, evenings, and occasional weekends
• CPR/AED certified (or willing to obtain after hiring)

Responsibilities

• Greet every member with warmth, enthusiasm, and genuine connection
• Support members with check-ins, scheduling, and account questions
• Create a welcoming, uplifting environment that reflects our core values
• Celebrate member wins and build strong community relationships
• Educate prospective members on training programs and membership options
• Conduct studio tours and assist with membership sign-ups and renewals
• Support retail sales: restocking, displays, and transactions
• Maintain a clean front desk and lobby, and assist with events

Skills

Customer service

Communication skills

Multitasking

Sales willingness

Positive attitude

Team player

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Training & development
• Opportunity for advancement

Burn Boot Camp Kenosha is a high-energy fitness community driven by passion, integrity, and the mission to change as many lives as humanly possible. We lead with positivity, exceed the standard, and create an environment where members feel supported, inspired, and part of a family.

We're looking for an outgoing reliable service-driven individual to be the first and last smile our members see every day.

Hours: 4:15am-8am AND/OR 3pm-8PM Monday - Friday

Member Experience

• Greet every member with warmth, enthusiasm, and genuine connection
• Support members with check-ins, scheduling, and account questions
• Create a welcoming, uplifting environment that reflects our core values
• Celebrate member wins and build strong community relationships

Sales & Service

• Educate prospective members on our training program and membership options
• Conduct studio tours and assist with membership sign-ups and renewals
• Support retail sales: restocking, displays, and transactions

Operations

• Maintain a clean, organized front desk and lobby area
• Assist with childwatch check-ins (if applicable)
• Help with studio events, challenges, and community initiatives
• Communicate effectively with trainers, leadership, and members

What We're Looking For

• Positive, energetic, people-focused personality
• Dependable and consistent with excellent communication skills
• Ability to multitask in a fast-paced, high-energy environment
• Comfortable talking to people, selling memberships, and helping members
• Problem solver with an ownership mindset
• Passion for health, fitness, and community impact

Requirements

• Must be 18+
• Basic computer and customer service skills
• Ability to work early mornings, evenings, and occasional weekends
• CPR/AED certified (or willing to obtain after hiring)

Why You'll Love Working Here

• Be part of a mission-driven, positive, high-energy team
• Make a real difference in people's lives every day
• Growth opportunities within a rapidly expanding brand
• Free membership
• Supportive, fun, and uplifting work environment