Branch Experience Leader: Train, Coach, Grow

Socket.dev; Madison (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Avadian Credit Union is seeking a Branch Experience Manager for the Madison branch to guide, train, and evaluate branch staff within established policies. You will deliver a delightful member and staff experience and oversee daily operations.

The role requires significant financial service and sales experience, weekend availability, and the ability to meet branch sales objectives while maintaining high service standards.

Qualifications

• Significant financial service and sales experience is required.
• Must be proactive in maintaining member satisfaction and meeting member needs.
• Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives.
• Excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
• Must work on weekends and serve in a relief capacity at other branches when needed.

Responsibilities

• Manage branch staff including coaching, performance, and development.
• Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model.
• Ensure staff maintains thorough knowledge of Avadian products and services and their processes.
• Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
• Assess staff members to evaluate training comprehension, sales flow model confidence, and operational efficiencies.
• Develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
• Monitor branch financial performance.
• Work on weekends and serve in a relief capacity at other branches when needed.
• Recruit for future staff.
• Represent and promote Avadian in the communities we serve.
• Perform other duties as assigned.

Skills

Financial services

Sales experience

Communication skills

Weekend availability

Job description

Avadian Credit Union is seeking a Branch Experience Manager for the Madison branch to guide, train, and evaluate branch staff within established policies. You will deliver a delightful member and staff experience and oversee daily operations.

The role requires significant financial service and sales experience, weekend availability, and the ability to meet branch sales objectives while maintaining high service standards.