Member Experience & Sales Specialist

Whistle Express Car Wash; Washington; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Whistle Express Car Wash is seeking team members to deliver outstanding customer service, support membership growth, and manage sign-ups and account changes. The role emphasizes following pricing policies and maintaining a clean wash and convenience environment.

Ideal candidates will assist with vehicle prep, operate wash equipment safely, and communicate effectively with the team to ensure smooth operations. Join us to help drive customer satisfaction and operational excellence.

Qualifications

• Customer service experience with a friendly, professional demeanor.
• Sales or membership growth exposure.
• Ability to manage member sign-ups and account changes.
• Knowledge of pricing policies and discounts.
• Safety awareness and ability to maintain clean work areas.
• Strong communication with team and management.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation and identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate operational issues to teammates and management.
• Engage with customers to ensure a positive experience and encourage Google reviews.
• Stock and organize detail centers; manage inventory.
• Maintain vacuum stations and cleaning areas.
• Perform opening and closing duties and general site upkeep.
• Prepare towels and other supplies for daily operations.

Skills

Customer service

Sales & memberships

Account management

Communication

Job description

Whistle Express Car Wash is seeking team members to deliver outstanding customer service, support membership growth, and manage sign-ups and account changes. The role emphasizes following pricing policies and maintaining a clean wash and convenience environment.

Ideal candidates will assist with vehicle prep, operate wash equipment safely, and communicate effectively with the team to ensure smooth operations. Join us to help drive customer satisfaction and operational excellence.