Guest Experience & Member Services Specialist

Whistle Express Car Wash; Jeffersonville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash in Kentucky is seeking a customer-focused team member to support Welcome Station operations and drive membership growth. You will assist with member sign-ups, changes, and account management while upholding company policies on pricing and discounts.

At the Wash Station, you’ll help prep vehicles, identify preexisting conditions, and operate wash equipment safely. You’ll communicate with teammates and management to address operational issues and maintain a clean,

Responsibilities

• Welcome Station and Sales: Provide excellent customer service, support sales and membership growth, assist with sign-ups and account management, follow pricing and discount policies.
• Wash Station Service: Follow safety procedures, prepare vehicles, operate wash equipment safely, communicate operational issues with team.
• Convenience Station: Engage customers to ensure a positive experience, manage member CX, stock and organize detail centers, maintain clean work areas and waste systems, ensure overall site upkeep.

Job description

Whistle Express Car Wash in Kentucky is seeking a customer-focused team member to support Welcome Station operations and drive membership growth. You will assist with member sign-ups, changes, and account management while upholding company policies on pricing and discounts.

At the Wash Station, you’ll help prep vehicles, identify preexisting conditions, and operate wash equipment safely. You’ll communicate with teammates and management to address operational issues and maintain a clean,