Member Experience & Sales Specialist

New York Sports Clubs and our Family of Brands; Huntington Station (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

New York Sports Club and our family of brands is seeking a Service and Sales Representative to greet members, answer questions, process memberships and assist with billing in our Huntington, NY club.

You will help enroll new members, maintain a friendly Welcome Desk, operate club systems, and support management with daily tasks while upholding our commitment to excellent member service. The role requires at least 1 year of customer service, CPR/AED certification and a team-oriented attitude.

Qualifications

• 1+ years of face-to-face customer service experience, preferably in a gym or retail environment.
• Child & Adult AED/CPR certified.
• Ability to proficiently use POS and membership system, timekeeping and any other computer programs required.
• Demonstrated communication and interpersonal skills.

Responsibilities

• Provide a legendary member experience by delivering a high level of service at the Welcome Desk.
• Answer phones and assist guests with memberships, ancillary services, and billing inquiries.
• Enroll new members and explain terms of all memberships.
• Respond promptly to member feedback and elevate issues to club management as needed.
• Maintain a clean, welcoming Welcome Desk and manage routine projections and class reservations.
• Check in members using club systems and support daily operations as directed.

Skills

Customer service

Teamwork

Communication

Patience

Tools

POS system

Membership system

Timekeeping software

Job description

New York Sports Club and our family of brands is seeking a Service and Sales Representative to greet members, answer questions, process memberships and assist with billing in our Huntington, NY club.

You will help enroll new members, maintain a friendly Welcome Desk, operate club systems, and support management with daily tasks while upholding our commitment to excellent member service. The role requires at least 1 year of customer service, CPR/AED certification and a team-oriented attitude.