Member Experience & Sales Specialist

Collinscu; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Wellness & 401k

401(k) Match

Tuition Reimbursement

Job summary

Collins Community Credit Union is seeking a Member Representative at the Wiley Branch to deliver exceptional member service, handle routine financial transactions, and educate members on products and digital solutions. The role emphasizes relationship-building, accuracy, and compliance while supporting sales goals.

Applicants must have valid work authorization for permanent employment in the U.S. without sponsorship.

Qualifications

• High school diploma or equivalent.
• Customer service and/or cash handling experience preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to balance service excellence with sales performance.
• High attention to detail, accuracy, and compliance discipline.
• Comfortable with technology and digital tools.
• Self-motivated and able to work in a fast-paced environment.
• Must be bondable in accordance with state guidelines.

Responsibilities

• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives.
• Serve as the first point of contact for members and guests of the credit union.
• Create welcoming, professional, and personalized interactions.
• Identify member needs through conversation and active listening.
• Introduce members to products, services, and digital solutions.
• Perform day-to-day transactions for members.
• Actively cross-sell and refer products and services to appropriate parties.
• Achieve and exceed branch sales and referral goals.
• Maintain cash drawer daily.
• Ensure compliance with policies and regulatory requirements.
• Handle member transactions safely, confidentially, and accurately.

Skills

Customer service

Cash handling

Communication

Problem solving

Relationship building

Attention to detail

Tech savvy

Sales mindset

Dependable

Education

High school diploma or equivalent

Job description

Collins Community Credit Union is seeking a Member Representative at the Wiley Branch to deliver exceptional member service, handle routine financial transactions, and educate members on products and digital solutions. The role emphasizes relationship-building, accuracy, and compliance while supporting sales goals.

Applicants must have valid work authorization for permanent employment in the U.S. without sponsorship.