Member Experience Representative | Wellmark YMCA

YMCA of Greater Des Moines; Des Moines (IA); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Des Moines is hiring for a part-time front desk/Welcome Center role at the Wellmark YMCA in Des Moines. You will assist members and guests, handle basic transactions, provide tours, and promote YMCA programs while upholding the mission and values.

The position offers daytime hours, a friendly team, and opportunity to grow with the organization. The role requires prior cash handling experience, good communication, and the ability to work up to 20 hours per week, with a pay rate of

Qualifications

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 16 years of age.
• Minimum 6 months of work experience that involved cash handling.
• Basic computer skills, including membership software and time clock.
• CPR/First Aid/AED certification prior to starting.

Responsibilities

• Greet members and guests, provide outstanding service.
• Perform basic member and program transactions and tours.
• Promote the YMCA and connect members with community programs.
• Maintain lobby appearance and safety, resolve issues when needed.
• Adhere to YMCA policies and assist with additional duties.

Skills

Customer service

Cash handling

Communication

Education

High school age 16+

Tools

Membership software

Job description

• Location 501 Grand Ave,Des Moines, IA, 50309,United States
• Base Pay $11.00 - $13.00 / Hour
• Employee Type Part-Time

Contact information

Description

There's nothing likeworking at the Y!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

SUMMARY: T his position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.
JOB LOCATION: Wellmark YMCA
SHIFTS AVAILABLE: Early morning (4:45am-8:30am) Monday - Friday and Weekends - maximum 20 hours a week PAY RATE: $11.00-$13.00/hour based on qualifications
CLOSING DATE FOR APPLICATIONS: November 2, 2026 - Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions
• Must be at least 16years of age
• Minimum 6 months of work experience that involved cash handling
• Perform basic computer skills such using the membership software, computerized time clock, and online training requirements.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting and maintained annually
• Training to be completed within the first 30 days and maintained afterwards

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• The employee is occasionally required to sit; stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate to loud. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. The employee must have the ability to adapt to frequently changing working conditions.

Summary

Help positively impact children and families in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive.