Member Experience Representative

Charterfitness; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in health and fitness is looking for a Member Experience Representative to enhance member interactions. This entry-level position is perfect for individuals who thrive in a supportive team atmosphere and enjoy helping others achieve their fitness goals. You'll be the first point of contact for members, responsible for greeting them, managing check-ins, and providing exceptional customer service. With opportunities for growth and a motivating team environment, this role offers a chance to build a rewarding career in the fitness industry while contributing to a welcoming and clean facility. Join a company that values its employees and promotes a healthy lifestyle!

Benefits

Free gym membership

Employee discounts

Motivating team atmosphere

Advancement opportunities

Qualifications

• Strong customer service and communication skills are essential.
• Ability to assist with sales and maintain a clean environment.

Responsibilities

• Greet and check-in members, ensuring a welcoming environment.
• Assist with sales transactions and maintain front desk organization.
• Provide knowledgeable answers to member inquiries.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma

Tools

Specialized Software Programs

Job description

Join to apply for the Member Experience Representative role at Charter Fitness.

CFX Member Experience Representative

CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience – for less!

Build a rewarding career while helping others achieve their fitness goals! We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer:

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities:

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintain and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answering questions knowledgeably
• Dress appropriately based on CFX standards

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Health, Wellness & Fitness