Member Experience Representative

TEKsystems; Brookfield (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking a Member Experience Representative in Brookfield, Wisconsin. This full-time role involves supporting healthcare members by addressing their concerns through calls while ensuring data protection. Ideal candidates will have experience in customer service and a drive for problem resolution, all in a fully remote setting.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Experience in a customer service focused industry strongly desired.
• Experience in a call center preferred.
• Basic insurance knowledge preferred.

Responsibilities

• Support members by answering calls and resolving issues.
• Strive for first call resolution.
• Protect personal health information of members.

Skills

Customer Service

Communication

Job description

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TEKsystems is actively hiring for member service representatives for a healthcare client in Brookfield, Wisconsin**MUST BE LOCATED IN WISCONSIN**

Description

• Support our members by answering calls and proactively work to resolve our members questions and concerns.
• Strive for first call resolution, working to resolve member issues at the point of contact.
• Use dual monitors while leveraging computer-based resources to find answers to customers questions and help simplify next steps for members.
• You may reach out to internal departments or external resources to help resolve a member concern.
• We provide a continuous learning environment where you can learn and stay current with our plans, computer systems, and insurance trends.
• You will have the ultimate responsibility of protecting the personal health information of our members.
  
  
  

Additional Skills & Qualifications

• Minimum Related Years of Experience (per minimum education) Required:
• Experience working in a customer service focused industry strongly desired.
• Experience working in a call center preferred.
• Knowledge of basic insurance concepts preferred.
  
  
  

Pay And Benefits

The pay range for this position is $18.25 - $18.25/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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