Member Experience Rep

Paycom - ATS; Jefferson City (MO); On-site; USD 25,000 - 38,000; Full time

Job summary

Paycom - ATS in Jefferson City, MO invites applications for a full-time member services associate. At this on-site role, you will assist members with deposits, withdrawals, loan payments, transfers, and other cash transactions, ensuring accuracy and security.

You will balance cash drawers daily, respond to inquiries, identify cross-sell opportunities, and maintain member records while upholding courteous, professional service.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED required.
• Strong communication and interpersonal skills.
• Excellent numerical accuracy with a ten-key calculator.
• Detail oriented with the ability to handle sensitive information.

Responsibilities

• Receives and processes deposits, withdrawals, loan payments, and transfers as directed.
• Balances cash drawer and daily transactions; assists with ITM and vault balancing.
• Welcomes members and provides routine information about services.
• Identifies cross-sell opportunities with members and nonmembers.
• Performs miscellaneous tasks such as typing, scanning, and answering the phone.
• Maintains member records and responds to inquiries in a timely manner.
• Complies with credit union policies and applicable rules and regulations.

Skills

Cash handling

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or GED

Job description

Job Details: Job Location: 1815 SOUTHWEST BLVD - JEFFERSON CITY, MO 65109, Position Type: Full Time, Salary Range: $18.35 - $27.53, Role:To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Essential Functions & Responsibilities:

• Receives and processes basic and advanced customer financial transactions including deposits, withdrawals, loan payments, transfers from member accounts as directed, research inquiries, and maintaining member records. Balancing of cash drawer and daily transactions as well as ITM and vault replenishments and balancing.
• Identifies and develops cross sell opportunities with members and nonmembers of the credit union. Knowledgeable in all member service products to include loans, deposits, transaction accounts and other credit union services.
• Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
• Performs a variety of miscellaneous tasks including typing, scanning computer input and answering the telephone.
• Performs other job related duties as assigned.

Performance Measurements:

• Balance your cash drawer daily and accurately post transactions.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional, courteous, and friendly atmosphere for members and coworkers and businesslike appearance.
• Provide informed, prompt, professional and accurate service and support to all members and associates by responding to email, answering telephone within 3 rings and replying to messages within 2 hours.
• Develop, maintain and demonstrate a working knowledge of credit union loan standards, policies, procedures and applicable state and federal government rules and regulations.

Qualifications: Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Must have good communication skills. Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

Work Environment: No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.