Member Experience Pro | 401k Match & PTO

Seattle Credit Union; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Low-cost medical contributions

Dental and vision coverage

Paid time off

401(k) with employer match

Job summary

Seattle Credit Union seeks a Member Representative to enhance the member experience at our Downtown Seattle branch. You will process teller transactions, assist with account inquiries, and build rapport with members while promoting product benefits.

We value a growth mindset, teamwork, and strong communication. This in-branch role supports community service and contributes to sales goals with integrity.

Qualifications

• High school diploma or GED or equivalent work experience.
• 0-1 years of banking experience.
• Six months (6)+ of retail/customer service.
• Six months (6)+ in a sales oriented role.
• Strong interpersonal and communication skills with the ability to build rapport with members.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Process a high volume of teller transactions, inquiries and requests (maintain cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Assist members with account inquiries, transactions, account maintenance and problem resolution.
• Builds progressive knowledge around all member-facing credit union products and services.
• Provide exceptional service by listening to members’ needs and aligning them with the features, benefits and conveniences of Seattle Credit Union’s products and services.
• Educate members on the features, functions and conveniences that our digital banking platform offers.
• Bring a solution oriented, growth mindset to challenging situations; Provides recommendations for improvement to management when appropriate.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.

Skills

Customer service

Communication

Team player

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Seattle Credit Union seeks a Member Representative to enhance the member experience at our Downtown Seattle branch. You will process teller transactions, assist with account inquiries, and build rapport with members while promoting product benefits.

We value a growth mindset, teamwork, and strong communication. This in-branch role supports community service and contributes to sales goals with integrity.