Member Experience & Operations Specialist

Breuckelen Athletic LLC; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision

Paid vacation

401k

Gym membership

Education allowance

Career growth

Job summary

Breuckelen Athletic LLC in Brooklyn, NY is looking for a full-time operations and member-experience role to join our fast-paced gym. You will help ensure exceptional member experiences while supporting day-to-day operations and collaborative team work.

We value initiative, ownership, and the ability to learn from teammates. Availability includes early mornings, evenings, and weekends as schedules allow, with competitive pay and benefits.

Qualifications

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Enthusiastic, energetic, friendly, and highly personable.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Take ownership of assigned projects and operational responsibilities while identifying opportunities for improvement.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly and consistently.
• Maintain exceptional facility standards through active participation in cleaning, organization, and equipment upkeep.
• Coordinate startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives such as social media, email, and website updates.
• Contribute to a positive, collaborative team culture while helping uphold the standards and values of Breuckelen Athletic.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Skills

Hospitality experience

Operations coordination

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Team player

Executive assistant experience

Education

Bachelor's degree preferred

Job description

Breuckelen Athletic LLC in Brooklyn, NY is looking for a full-time operations and member-experience role to join our fast-paced gym. You will help ensure exceptional member experiences while supporting day-to-day operations and collaborative team work.

We value initiative, ownership, and the ability to learn from teammates. Availability includes early mornings, evenings, and weekends as schedules allow, with competitive pay and benefits.