Member Experience & Operations Lead

BioLabs; Rochester (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

BioLabs Rochester MN is seeking an Operations Lead to drive daily non-lab operations, on-site events, and marketing initiatives, delivering excellent service to resident startups and enhancing BioLabs visibility in the Rochester ecosystem.

The role reports to the Site Director and requires 1–2 years in operations or related fields, a Bachelor's degree, strong MS Office skills, and willingness to travel domestically. Flexibility for after-hours events is expected.

Qualifications

• Bachelor's degree
• 1-2 years of experience in a professional work environment
• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
• Excellent written and verbal communication skills
• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus
• Willingness to attend after-hours events
• Ability to lift and carry a minimum of 25 pounds and stand for extended periods
• Willingness to travel domestically as required.

Responsibilities

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
• Oversee new member onboarding, including orientation and integration into the BioLabs community
• Manage front desk reception and serve as the primary contact for members and visitors
• Maintain accurate site databases, contact directories, and mailing lists
• Develop and manage site communications, including newsletters, brochures, and social media content
• Produce marketing materials that can be utilized across channels
• Plan, market, budget, and host internal and external events, including sponsor and community programs
• Support shipping and receiving, vendor management, and special projects as needed
• Partner with Operations teams across the BioLabs network to standardize systems and processes
• Curate and manage café and food service offerings within budget
• Perform other duties as assigned

Skills

Customer service

Communication

Detail oriented

Organization

Problem solving

Education

Bachelor's degree

Tools

MS Office

Canva

Adobe Illustrator

Adobe Suite

Job description

BioLabs Rochester MN is seeking an Operations Lead to drive daily non-lab operations, on-site events, and marketing initiatives, delivering excellent service to resident startups and enhancing BioLabs visibility in the Rochester ecosystem.

The role reports to the Site Director and requires 1–2 years in operations or related fields, a Bachelor's degree, strong MS Office skills, and willingness to travel domestically. Flexibility for after-hours events is expected.