Member Experience/Loan Clerk

Sentry Insurance; United States; Remote; USD 32,000 - 46,000; Full time

Job summary

Sentry Credit Union is hiring a Member Experience / Loan Clerk onsite to serve as a primary contact for members across phone, digital, and written channels. This role focuses on delivering friendly, accurate service and guiding members through daily banking needs.

You will help members with day-to-day banking, assist with service requests, account maintenance, and loan processing to ensure financial services meet their needs.

Responsibilities

• Serve as a primary contact for credit union members across telephone, digital, and written channels.
• Assist with day-to-day banking needs and respond to service requests.
• Support account maintenance and loan processing to meet member needs.

Job description

This role is onsite at the Sentry Credit Union.

As a Member Experience / Loan Clerk, you’ll develop relationships and serve as a primary point of contact for credit union members across telephone, digital, and written channels. You’ll help members with day-to-day banking needs to ensure they receive financial services that meet their needs and assist them with service requests, account maintenance, and loan processing.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.