Member Experience Leader: Commission & Bonuses

Vasa Fitness co; West Jordan (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Gym Memberships

Job summary

VASA Fitness is seeking a proactive Member Experience Lead at our West Jordan club to coach and develop the Member Experience Specialists, drive a welcoming guest-to-member journey, and uphold the UPLIFT culture.

You will recruit, hire, train MES, model the brand values, and work with the GM to plan sales and staffing. This hourly, non-exempt role offers full-time hours, benefits, and gym access.

Join a Great Place to Work-certified team focused on fitness, service excellence, and community.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 3+ years customer service in a retail, restaurant or in-person based service industry.
• 3+ years leading operational teams.
• Strong verbal and written communication skills.
• Build relationships by establishing trust quickly and positively influencing others.
• Personal interest in health, wellness, fitness, and nutrition.
• CPR Certified within the first 30 days of employement.
• Pass a background check.

Responsibilities

• Ensure MES create and maintain our UPLIFT culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Recruit, hire, and train all MES team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.
• Forecast upcoming staffing needs with GM.
• Schedule and conduct interviews and ensure the right candidates are hired for open positions.
• Schedule and facilitate training for new MES team members.
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires.
• Constantly evaluate team member-to-member interactions.
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member.
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.

Skills

Customer service

Team leadership

Communication

Health & wellness interest

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness is seeking a proactive Member Experience Lead at our West Jordan club to coach and develop the Member Experience Specialists, drive a welcoming guest-to-member journey, and uphold the UPLIFT culture.

You will recruit, hire, train MES, model the brand values, and work with the GM to plan sales and staffing. This hourly, non-exempt role offers full-time hours, benefits, and gym access.

Join a Great Place to Work-certified team focused on fitness, service excellence, and community.