Member Experience Leader

EōS Fitness; Syracuse (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Group Health, dental, vision benefits

Job summary

EōS Fitness in Syracuse, Utah, is looking for a Member Experience Manager to ensure a best-in-class experience for members and guests. This role involves resolving customer concerns, training staff, and maintaining facility standards.

The ideal candidate has strong leadership skills and a background in customer service, especially in the fitness industry. The position offers a competitive hourly wage and various benefits, making it a great opportunity for those passionate about customer satisfaction and fitness.

Qualifications

• Proven experience in customer service or front-line leadership in fitness.
• Excellent written and verbal communication skills.
• Ability to multitask in a customer-facing environment.

Responsibilities

• Enhance the member experience and resolve service issues.
• Train and develop front desk staff.
• Monitor member satisfaction and provide actionable insights.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Knowledge of fitness management software

Education

CPR certification

Tools

Microsoft Office Suite

Job description

EōS Fitness in Syracuse, Utah, is looking for a Member Experience Manager to ensure a best-in-class experience for members and guests. This role involves resolving customer concerns, training staff, and maintaining facility standards.

The ideal candidate has strong leadership skills and a background in customer service, especially in the fitness industry. The position offers a competitive hourly wage and various benefits, making it a great opportunity for those passionate about customer satisfaction and fitness.