Member Experience Leader | Gym Service & Retention

Eosfitness; Orem (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Group Health, dental, and vision benefits

Job summary

EōS Fitness in Orem, Utah, is seeking a dynamic Member Experience Manager to enhance member satisfaction and resolve service issues. This role involves delivering exceptional customer service, training front desk staff, and collaborating with department managers to ensure a well-maintained facility.

The ideal candidate has strong communication and organizational skills, along with experience in the fitness or hospitality industry. Benefits include competitive pay, free membership, and opportunities for professional development.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or hospitality industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service and support member retention.
• Resolve member concerns and billing issues promptly.
• Train and develop front desk staff with the Operations Manager.
• Ensure cleanliness and safety protocols are upheld.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Orem, Utah, is seeking a dynamic Member Experience Manager to enhance member satisfaction and resolve service issues. This role involves delivering exceptional customer service, training front desk staff, and collaborating with department managers to ensure a well-maintained facility.

The ideal candidate has strong communication and organizational skills, along with experience in the fitness or hospitality industry. Benefits include competitive pay, free membership, and opportunities for professional development.