Member Experience Lead - Free YMCA Membership | Part-Time

YMCA of Greater Rochester; City of Rochester (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free YMCA Membership

Job summary

YMCA of Greater Rochester is seeking a part-time Member Service Representative to warmly greet all visitors, answer phones, scan IDs, and guide prospective members to programs. You will help maintain a clean, well-run front desk and support cash handling and documentation under supervision.

The role requires strong communication, basic computer skills, and CPR/AED/First Aid certification within 60 days of hire. Work is on-site and Thursdays & Fridays shifts from 1:00 PM to 4:30 PM.

Qualifications

• Must have strong interpersonal and communication skills.
• Basic computer skills are essential for daily tasks.
• Experience in a high-volume, member-focused environment is preferred.

Responsibilities

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings with proper YMCA greeting and take complete messages.
• Scan membership IDs and verify current membership.
• Engage prospective members and assist with memberships and programs.
• Address questions and provide information to members and the public in person and by phone.
• Follow emergency procedures and maintain building rules and safety standards.
• Handle cash and record transactions accurately; balance shift reports.
• Maintain a clean, well-presented facility with prompt responsiveness to repairs.

Skills

Interpersonal & communication skills

Basic computer skills

Customer service

Education

High school diploma or GED

Job description

YMCA of Greater Rochester is seeking a part-time Member Service Representative to warmly greet all visitors, answer phones, scan IDs, and guide prospective members to programs. You will help maintain a clean, well-run front desk and support cash handling and documentation under supervision.

The role requires strong communication, basic computer skills, and CPR/AED/First Aid certification within 60 days of hire. Work is on-site and Thursdays & Fridays shifts from 1:00 PM to 4:30 PM.