Member Services Associate – Free YMCA Membership & Early Hours

Rochester YMCA; Town of Pittsford (NY); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free YMCA Membership

Descripción de la vacante

Rochester YMCA in Town of Pittsford is seeking a Member Service Representative to provide a welcoming experience, answer questions about memberships and programs, and navigate our ACTIVENet system.

You will onboard new members, process payments or payment plans, register members for programs, maintain detailed records, and help ensure a clean, safe facility while following branch policies and emergency procedures.

Formación

• Minimum age 17 with high school diploma or GED.
• At least 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• CPR/AED and First Aid certification required or able to obtain within 60 days of hire.

Responsabilidades

• Provide a positive member experience by connecting with members and answering questions on memberships and programs.
• Onboard new members, determine best-fit category, process payments or set up payment plans, and familiarize with digital tools.
• Navigate and interpret member records in ACTIVENet, manage payments, and register members for programs.
• Maintain accurate records of transactions and reconcile cash, checks, and card payments.
• Follow branch policies, assist with emergencies, maintain cleanliness and a well-presented facility.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Attention to detail

Diversity awareness

Educación

High school diploma or GED

Herramientas

ACTIVENet

Descripción del empleo

Rochester YMCA in Town of Pittsford is seeking a Member Service Representative to provide a welcoming experience, answer questions about memberships and programs, and navigate our ACTIVENet system.

You will onboard new members, process payments or payment plans, register members for programs, maintain detailed records, and help ensure a clean, safe facility while following branch policies and emergency procedures.