Member Experience & Growth Specialist

UFC GYM Pittsburgh; Homestead (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Advancement opportunities

Training & development

Free gym membership

Job summary

UFC GYM Pittsburgh is seeking a Membership Sales and Service Representative (MSR) to provide a welcoming and entertaining experience for members and guests. You will drive sign-ups, book appointments, and ensure guests receive the Fitness Tour during tours.

The role emphasizes delivering exceptional customer service, maintaining a clean facility, and leveraging our large member network for growth within a fitness-focused workplace.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Excellent customer service skills.
• Independent, self-starter with strong organizational skills.
• Must be a team player.
• Must have good interpersonal communication skills.

Responsibilities

• Represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits.
• Drive potential members into the gym and deliver industry leading customer services to them as well as our current members.
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
• Present the Fitness Tour to guests during tours of the gym.
• Follow up with enrolled members to ensure expectations are exceeded.
• Provide the highest level of customer service when communicating and interacting with guests.
• Assist in maintaining a clean and operational facility.

Skills

Sales skills

Fitness industry knowledge

Computer skills

Interpersonal skills

Customer service

Organizational skills

Team player

Job description

UFC GYM Pittsburgh is seeking a Membership Sales and Service Representative (MSR) to provide a welcoming and entertaining experience for members and guests. You will drive sign-ups, book appointments, and ensure guests receive the Fitness Tour during tours.

The role emphasizes delivering exceptional customer service, maintaining a clean facility, and leveraging our large member network for growth within a fitness-focused workplace.