Member Experience & Growth Director

YMCA of Metropolitan Atlanta; Newnan (GA); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

The YMCA of Metropolitan Atlanta is seeking a Member Experience Director at Summit Family YMCA to lead membership acquisition, engagement, and retention strategies aligned with branch and association goals. You will oversee staff and volunteers, manage budgets, and drive community partnerships to deliver a best-in-class member experience.

Join a team focused on empowering children and families through education, wellness, and community programs, with leadership opportunities in marketing,

Competenze

• 4+ years people and/or program management experience or a bachelor's degree and 2+ years of membership programming experience
• 1+ years of supervisory responsibilities
• Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
• Ability to establish, collaborate and maintain relationships with all stakeholders
• Proficient knowledge of computers, various technology, and applications
• Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills
• Must be able to obtain within 30 days of hire, completion of Child Abuse Prevention, Working with Program Volunteers, CPR, First Aid, AED, and Bloodborne Pathogens training

Mansioni

• Develop and implement a member acquisition plan in alignment with branch goals and association initiatives.
• Develop and implement a member engagement plan involving all departments to create a first‑in‑class member experience.
• Implement a member retention strategy from a business perspective to maximize branch membership.
• Effectively manage budgets and hold staff accountable for high‑quality results.
• Recruit, hire, train, develop, schedule, supervise, and evaluate the member experience staff and volunteers.
• Review and evaluate staff performance.
• Develop strategies to motivate staff and achieve goals.
• Monitor progress towards branch goals by running and reviewing reports.
• Lead the annual fundraising campaign and participate in special events.
• Coordinate marketing efforts to maximize enrollments and support executives on related issues.
• Collaborate with association departments on marketing, social media, HR, and development initiatives.
• Provide leadership to board/volunteer initiatives for the branch.
• Active leadership in the membership cabinet with high engagement.
• Develop and maintain collaborative relationships with community organizations.
• Manage the program including budget, statistics, facilities, and scheduling of classes/events.

Conoscenze

People management

Program management

Supervisory experience

Communication

Time management

Relationship building

Formazione

Bachelor's degree

High School diploma or GED

Descrizione del lavoro

The YMCA of Metropolitan Atlanta is seeking a Member Experience Director at Summit Family YMCA to lead membership acquisition, engagement, and retention strategies aligned with branch and association goals. You will oversee staff and volunteers, manage budgets, and drive community partnerships to deliver a best-in-class member experience.

Join a team focused on empowering children and families through education, wellness, and community programs, with leadership opportunities in marketing,