Member Experience & Front Desk Specialist

Crunch; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Baton Rouge is seeking a friendly Member Services Representative to greet members and guests, check in attendees, and promote club events, ensuring a welcoming, professional atmosphere. You will handle front desk operations, answer calls, process payments, schedule services, and support retail and admin tasks while maintaining accurate records.

The role emphasizes excellent communication, problem solving, and a customer-focused mindset to boost member satisfaction and

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills are essential.
• Experience in customer service, hospitality, or front desk preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner and manage check-in/check-out.
• Answer phone calls courteously and route inquiries to appropriate staff.
• Process payments for club services and memberships per procedures.
• Schedule member services (e.g., tanning, hydro-massage) and maintain accurate program knowledge.
• Support retail and administrative tasks and assist with events and promotions.

Skills

Excellent communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Club management software

Job description

Fitness Ventures LLC in Baton Rouge is seeking a friendly Member Services Representative to greet members and guests, check in attendees, and promote club events, ensuring a welcoming, professional atmosphere. You will handle front desk operations, answer calls, process payments, schedule services, and support retail and admin tasks while maintaining accurate records.

The role emphasizes excellent communication, problem solving, and a customer-focused mindset to boost member satisfaction and