Member Experience & Front Desk Sales

Central Rock Gym; Georgia; On-site; USD 17,000 - 25,000; Full time

Job summary

Central Rock Gym is seeking a Front Desk Sales team member in the United States to greet guests, explain programs and memberships, and drive membership sales. You will conduct facility tours, process registrations and sales, and help maintain a welcoming environment for climbers of all levels.

The role requires a friendly, energetic personality with strong communication and customer service skills. You will work at the front desk, handle check-ins, and support team efforts to grow our membership

Qualifications

• Flexible schedule including nights and weekends.
• Friendly, energetic personality.
• Strong communication, customer service, and sales skills.
• Experience working with children and comfortable around large groups.
• Climbing knowledge helpful but not required.
• Comfortable being at heights and able to lift up to 50 lbs.
• Ability to multi-task and prioritize tasks.
• Self-motivated and able to work independently or with a team.

Responsibilities

• Greet members and guests and answer questions about facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor gym for unsafe practices and maintain a welcoming environment.
• Maintain a clean gym including cleaning and tidying areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes if applicable.
• Support the team in maintaining a fun, welcoming environment.
• Other duties as required.

Skills

Customer service

Sales experience

Communication

Teamwork

Multi-tasking

Flexibility

Self-motivation

Tools

RGP system

Job description

Central Rock Gym is seeking a Front Desk Sales team member in the United States to greet guests, explain programs and memberships, and drive membership sales. You will conduct facility tours, process registrations and sales, and help maintain a welcoming environment for climbers of all levels.

The role requires a friendly, energetic personality with strong communication and customer service skills. You will work at the front desk, handle check-ins, and support team efforts to grow our membership