Membership Sales & Guest Experience Coordinator

Central Rock Gym; Framingham (MA); On-site; USD 15,000 - 20,000; Part time

Job summary

Central Rock Gym in Framingham is seeking a Front Desk Sales team member to be the first point of contact for members and guests. The role involves managing front desk operations while driving membership sales, providing facility tours, and delivering exceptional customer service.

This position requires a friendly and energetic approach, strong communication skills, and the ability to multi-task. Being flexible with scheduling and having climbing-specific knowledge are also valuable assets.

Qualifications

• Flexible schedule including nights, weekends, and holidays.
• Experience with children and in group settings is preferred.
• Ability to lift up to 50 lbs. and comfortable at heights of 40+ feet.

Responsibilities

• Greet members and guests and answer inquiries.
• Promote and sell memberships and programs.
• Provide facility tours and explain membership benefits.
• Handle sales transactions using the RGP system.
• Maintain gym cleanliness and monitor safety practices.
• Facilitate orientation for new climbers.

Skills

Strong communication skills

Customer service skills

Sales skills

Friendly and approachable personality

Job description

Central Rock Gym in Framingham is seeking a Front Desk Sales team member to be the first point of contact for members and guests. The role involves managing front desk operations while driving membership sales, providing facility tours, and delivering exceptional customer service.

This position requires a friendly and energetic approach, strong communication skills, and the ability to multi-task. Being flexible with scheduling and having climbing-specific knowledge are also valuable assets.