Member Experience & Front Desk Associate

VillaSport Athletic Club and Spa; Pleasanton (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

401K with company match

Flexible scheduling

Job summary

Villa Sport Pleasanton is seeking a Member Services Associate to deliver exceptional service to members, guests and staff at our club. You will provide accurate information on club operations and uphold all desk policies and procedures in a fast-paced, friendly environment.

Join a team that values proactive communication, professional presentation, and the ability to multi-task during busy periods. Competitive hourly wages, 401(k) with company match, and complimentary club access are among the

Qualifications

• Exceptional member service orientation.
• Excellent phone skills and ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Strong background in customer service skills.
• Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
• Professional image through dress, posture and poise.

Responsibilities

• Provide five-star service to members, guests and staff.
• Provide accurate information regarding all areas of club operations.
• Uphold all Member Services Desk policies and procedures.

Skills

Customer service

Phone skills

Written & verbal communication

Multi-tasking

Professional appearance

Teamwork

Education

High School Diploma or equivalent

Job description

Villa Sport Pleasanton is seeking a Member Services Associate to deliver exceptional service to members, guests and staff at our club. You will provide accurate information on club operations and uphold all desk policies and procedures in a fast-paced, friendly environment.

Join a team that values proactive communication, professional presentation, and the ability to multi-task during busy periods. Competitive hourly wages, 401(k) with company match, and complimentary club access are among the