Member Experience Advisor

Coastal1; Providence (RI); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) with company match

Paid time off

Job summary

Coastal1 Credit Union in North Providence, RI is seeking a Member Service Representative I to assist members with daily transactions, account openings, and maintenance while delivering outstanding service. You will help members identify financial goals and explain products to support smart banking decisions.

The role focuses on creating a welcoming environment, learning Coastal1 products, and providing accurate, confidential service in a busy branch setting.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in banking or credit union is a plus.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide excellent member service from start to finish with each member.
• Assist members with everyday transactions, account opening, and maintenance while delivering exceptional service.
• Proactively engage with members to uncover needs and educate them about products and services to meet financial goals.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Coastal1 Credit Union in North Providence, RI is seeking a Member Service Representative I to assist members with daily transactions, account openings, and maintenance while delivering outstanding service. You will help members identify financial goals and explain products to support smart banking decisions.

The role focuses on creating a welcoming environment, learning Coastal1 products, and providing accurate, confidential service in a busy branch setting.