Member Experience & Engagement Coordinator

AbsoluteCARE Medical Center & Pharmacy; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

AbsoluteCare in Philadelphia is hiring a Member Relations Coordinator to advocate for members, handle feedback, and drive engagement and retention. This role requires welcoming member interactions, supporting surveys, and collaborating with care teams to improve satisfaction.

The MRC will lead advisory councils, optimize the Member Lounge, and coordinate events, while working with leadership on action plans for service recovery and continuous improvement.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 2+ years in customer, patient, or member service roles.
• Calm, respectful communication in stressful situations.
• Proficient with Microsoft Office; ability to learn new software.
• Experience working with culturally diverse communities.
• Strong organizational and communication skills.

Responsibilities

• Own the member feedback process: report, resolve, and follow-up.
• Collect and prepare member success stories for meetings and presentations.
• Lead Annual Member Survey: disseminate, collect, summarize data, and support action plans.
• Conduct informal patient satisfaction touchpoints and pulse surveys.
• Maintain the Member Lounge and coordinate daily improvements.
• Partner with SDoH for Member Closet, Food Pantry, and Shower oversight.
• Collaborate with Behavioral Health and center leadership on action plans.
• Own provider change request processes in reaction to member concerns.
• Coordinate Member Events and promote them to PCPs and community members.
• Lead the Member Advisory Council meetings bi-monthly.

Skills

Customer service

Communication

Multitasking

Cultural competence

Team oriented

Strategic thinker

Creative

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

AbsoluteCare in Philadelphia is hiring a Member Relations Coordinator to advocate for members, handle feedback, and drive engagement and retention. This role requires welcoming member interactions, supporting surveys, and collaborating with care teams to improve satisfaction.

The MRC will lead advisory councils, optimize the Member Lounge, and coordinate events, while working with leadership on action plans for service recovery and continuous improvement.