Member Experience & Digital Banking Specialist

Affinity-Federal-Credit-Union-1; Cedar Knolls (NJ); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Total Rewards package

Medical/dental/prescription/vision

401(k) plan with company match

Paid time off

Volunteering time off

Job summary

Affinity FCU in Cedar Knolls, NJ is seeking a Universal Banker to deliver exceptional member experiences and deepen relationships at our branch. You will open new accounts, enroll digital solutions, process applications, and resolve complex member issues while guiding customers to the right financial options.

The ideal candidate has 3–5 years of banking experience, preferably with CRM systems such as Salesforce, excellent communication and interpersonal skills, and a track record in sales.

Qualifications

• 3–5 years banking experience in a platform role.
• Excellent communication and interpersonal skills.
• Previous sales experience is essential.

Responsibilities

• Open new accounts and enroll customers in digital solutions.
• Process applications and resolve complex member issues.
• Build and deepen member relationships to improve financial wellbeing.

Skills

Banking experience

Sales experience

CRM experience

Communication

Spanish helpful

Tools

Salesforce

Job description

Affinity FCU in Cedar Knolls, NJ is seeking a Universal Banker to deliver exceptional member experiences and deepen relationships at our branch. You will open new accounts, enroll digital solutions, process applications, and resolve complex member issues while guiding customers to the right financial options.

The ideal candidate has 3–5 years of banking experience, preferably with CRM systems such as Salesforce, excellent communication and interpersonal skills, and a track record in sales.