Member Experience Banking Consultant

Affinity Federal Credit Union; Cedar Knolls (NJ); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Total Rewards package

Medical/dental/vision

401(k) match

Paid time off

Volunteer time off

Education Assistance Program

Job summary

Affinity Federal Credit Union is seeking an experienced Financial Services Consultant for our Cedar Knolls, NJ location. The role emphasizes delivering an exceptional member experience, building relationships, and guiding members to the right banking products and digital options.

Responsibilities include opening new accounts, enrolling members in digital solutions, processing applications, and resolving issues for member wellbeing.

Qualifications

• Excellent communication and interpersonal skills are required.
• 3-5 years banking experience in a platform role is required.
• Previous sales experience is essential.

Responsibilities

• Deliver exceptional member experience and deepen relationships.
• Open new accounts and enroll members in digital solutions during initial consultation.
• Process applications, resolve complex member issues and follow up to ensure satisfaction.

Skills

Communication skills

Interpersonal skills

Sales experience

Tools

Salesforce

Job description

Affinity Federal Credit Union is seeking an experienced Financial Services Consultant for our Cedar Knolls, NJ location. The role emphasizes delivering an exceptional member experience, building relationships, and guiding members to the right banking products and digital options.

Responsibilities include opening new accounts, enrolling members in digital solutions, processing applications, and resolving issues for member wellbeing.