Member Experience Coordinator, Fitness Desk

Socket.dev; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Disability insurance

Paid vacation

Family membership

Arts event tickets

Childcare discount

Professional development

Job summary

The St. Louis Jewish Community Center (the J) is hiring full-time front desk staff for the Fitness Center in St. Louis, MO. You will greet members, help with orientations, promote programs, and maintain a welcoming, safe environment.

Ideal candidates have a high school diploma, CPR/AED training within 60 days, strong communication, and the ability to work non-traditional hours. Previous customer service or fitness center experience is a plus.

Qualifications

• Education: High School Diploma CPR/AED certified (provided if needed, must obtain within 60 days of employment)
• Know proper emergency procedures for the center
• Ability to work non-traditional business hours
• Experience: Previous community center, health club, fitness, or customer service experience a plus

Responsibilities

• Greet all members enthusiastically in the Fitness Area, Fitness Desk, & Welcome Desk.
• Develop relationships, provide assistance, and be responsive to member needs.
• Champion consistent communications.
• Wear and use walkie talkies during shifts.
• Model and enforce the J’s policies.
• Promote and educate members on the J’s programs, services, and activities offered.
• Schedule Health and Fitness Orientations.
• Maintain a clean, safe and orderly Fitness Center.
• Keep towels stocked and folded.
• Conduct locker room, sauna, and steam room checks.
• Ensure members have good experiences by performing daily checks on all audio, electronic and fitness equipment.
• Notify maintenance of any issues by J’s designated practices. (i.e., logging, etc.)
• Complete all tasks outlined in Daily Tasks Communication Binder, as well as additional responsibilities assigned by management.
• Be a great team player to peers.
• Provide breaks at the Welcome Desk when needed.
• Know your stuff!
• Attend all department and required meetings.
• Complete all personal administrative responsibilities, such as accurate payroll records.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High School Diploma

CPR/AED certified

Job description

The St. Louis Jewish Community Center (the J) is hiring full-time front desk staff for the Fitness Center in St. Louis, MO. You will greet members, help with orientations, promote programs, and maintain a welcoming, safe environment.

Ideal candidates have a high school diploma, CPR/AED training within 60 days, strong communication, and the ability to work non-traditional hours. Previous customer service or fitness center experience is a plus.