Member Experience Coordinator - Early Stage Life Science

Taleo; Boston, Northern (MA, KY); Hybrid; USD 103,310,000 - 117,159,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

Alexandria LaunchLabs is seeking a detail-oriented Member Experience Coordinator to support daily site operations, coordinate vendor services, manage onboarding/offboarding for member companies, and assist with events. You will act as the on-site reception lead, ensuring a welcoming environment for members and visitors.

The role requires a Bachelor’s degree or higher, 2+ years in a science-related or incubator setting, and strong communication skills.

Qualifications

• Bachelor's degree or higher required.
• At least 2 years' experience in a science-related or incubator/accelerator organization preferred.
• Interest in life science, operations and entrepreneurship.
• Ability to work in a fast-paced multi-tasking environment and to prioritize effectively.
• Strong verbal and written communication skills.
• Must be detail-oriented and highly organized.

Responsibilities

• Serve as main operational coordinator for site operations and administration.
• Assist with vendor coordination and site facilities management.
• Support Site Head and Laboratory Operations Executive Director with budgets, invoices and contracts.
• Manage space, equipment resources, and IT/AV needs.
• Oversee member portal content and requests; assist with onboarding/offboarding for member companies.
• Coordinate and execute local programming events and maintain event calendar.
• Attend local ecosystem events and seminars as needed.

Skills

Strong communication

Detail-oriented

Multi-tasking

Organized

Education

Bachelor's degree or higher

Job description

The Member Experience Coordinator will be responsible for supporting the day-to-day operations of the Alexandria LaunchLabs site and assist LaunchLabs member companies with administrative and coordination matters. The incumbent will be a hospitable and detail-oriented individual interested in providing superior support and developing creative ideas to best support our community. Strong communication and organizational skills are required.

Essential Duties and Responsibilities:

Operational Coordination and Administration

• Act as main point of contact with Facilities and Asset Services on all site and operational matters
• Coordinate services with in-suite vendors, such as janitorial, pest control, AV support, to coordinate service
• Support the Alexandria LaunchLabs Site Head and the Laboratory Operations Executive Director with general site operations and administration, including but not limited to:
  • Manage space and equipment resources and related IT/AV needs
  • Oversee LaunchLabs member portal associated content and visitor, IT, and facilities requests
  • Maintain and manage office-based vendor contracts
  • Assist with invoices and annual budgeting
  • Help manage the organization and stock of the office and pantry
  • Assist with shipping and receiving of packages and mail
  • Preparing communications to member community

On-Site Reception and Member Support

• Serve as on-site reception lead, providing a welcoming, high-touch experience for members and visitors.
• Manage guest registration and coordination with campus concierge staff
• Process badge requests for members
• Triage requests from LaunchLabs member companies
• Coordinate onboarding and offboarding for member companies and maintain required documentation.
• Track and process member company changes and liaise with accounting, as needed

Program and Event Planning

• Assist in coordinating and executing local programming events to foster a vibrant and collaborative Alexandria LaunchLabs community
• Manage the LaunchLabs events calendar and identify opportunities to align with broader programming
• Attend local ecosystem events and seminars, as needed

Qualifications and Experience:

• Bachelor's degree or higher required
• At least 2 years' experience working in a science-related and/or incubator/accelerator organization highly desired, preferably in a collaborative or shared working environment
• Possess an interest in life science, operations, and entrepreneurship
• Ability to work in a fast-paced multi-tasking environment and to prioritize effectively
• Strong verbal and written communication skills
• Must be detail-oriented and highly organized

Alexandria LaunchLabs®, created by Alexandria Real Estate Equities, Inc. (NYSE: ARE), the pioneer of mission-critical Labspace® real estate, is the premier startup platform purpose-built to accelerate the growth of transformative early-stage life science companies and empower the advancement of groundbreaking discoveries within Alexandria’s thriving ecosystems in Stanford Research Park, Seattle, New York City, Cambridge, and Research Triangle. Alexandria LaunchLabs is unmatched in equipping early-stage life science companies with dedicated laboratory/office space, core equipment, vital operational services, expert support from our best-in-class teams, tailored introductions to Alexandria’s preeminent network, and access to capital through Alexandria Venture Investments and the Alexandria Strategic Capital Platform — all developed to provide our curated community of member companies with a scalable path for growth. For more information, please visit at www.alexandrialaunchlabs.com.

The expected base hourly wage range for this position is $36.06 to $40.87 USD hourly, plus annual discretionary bonus. This hourly wage range is an estimate, and the actual hourly wage may vary based on the consideration of many factors, which may include, but are not limited to: the individual's knowledge, experience, education, qualifications, skills, job location, and the Company's compensation practices.