Service Excellence Ambassador | 2:00 PM - 10:30 PM | Rotating Weekends

OhioHealth; Columbus (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to deliver outstanding patient and family service. You will gather information, protect confidentiality, and facilitate communication among patients, families and clinicians, acting as a patient advocate to resolve delays and improve admission flow.

Join a high-reliability, safety-focused team in a care-driven environment. Evening shift, 40 hours weekly, with opportunities to support guests across the hospital and enhance the

Qualifications

• Bachelor's Degree is required.
• Knowledge of conflict resolution and interpersonal communication.
• Experience in a consumer advocacy or service role preferred.

Responsabilités

• Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answers multi-line phone and transfers callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including but not limited to cleanliness and order of lobbies and surrounding work areas
• The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties; employee may perform other duties as requested by supervisor

Connaissances

Customer service

Communication

Conflict resolution

Interpersonal communication

Formation

Bachelor's Degree

Description du poste

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.

Responsibilities And Duties

15%

Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality

25%

Communicating between patient, family and hospital staff

10%

Acting as an advocate by investigating and expediting admission and other delays.

5%

Resolving problems and complaints and escalating when necessary

15%

Responding to special needs and ensuring needs are being met

10%

Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary

5%

Answers multi-line phone and transfers callers to appropriate patient room or other location 8.

15%

Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

Bachelor's Degree (Required)

Additional Job Description

Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered. Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum Two Years of Experience in a consumer advocacy or service role.

Work Shift

Evening

Scheduled Weekly Hours

40

Department

Guest Services and Ambassadors

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment