Unit Service Coordinator

OhioHealth Corporation; Columbus (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

OhioHealth Corporation is seeking a Unit Secretary to coordinate patient activities on a nursing unit, support service excellence, manage schedules, and handle IT devices and equipment. The role emphasizes throughput, data entry, and collaboration with clinicians and ancillary departments.

The position supports admissions, discharges, transfers, and daily patient flow while maintaining safety and efficiency on the Medical Unit 3. High School or GED required, day shift, 40 hours per week.

Qualifications

• High School or GED is required.
• Experience in service-oriented roles is preferred.
• Ability to manage multiple tasks in a healthcare unit.

Responsibilities

• Anticipates needs of patient and internal customers, addressing needs like wheelchair discharges, rounding, and cleaning unit areas.
• Assists public and professional staff including way finding and relaying information to unit associates.
• Acts as liaison between unit and ancillary departments.
• Provides Kronos/timekeeping support, scans, and schedules data entry.
• Orients new staff to unit workflow and assigns staff to nurse call system.
• Keeps patient flow moving; assists with admissions, discharges and transfers.
• Orders and maintains equipment and stock supplies; tracks telemetry orders and enters patient data.
• Performs charge verification/reconciliation and manages IT equipment (Vocera, iPad, pagers).
• Performs additional duties as requested; maintains focus on safety, quality, and efficiency.

Skills

Service excellence

Timekeeping

Schedule entry

Data entry

Communication

Education

High School or GED

Tools

Kronos

Point of care scanning

Vocera

iPad MyChart Bedside

Pagers

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

This position is responsible for coordinating patient activities on a nursing or procedural unit including service excellence, equipment/supply management, and tasks as assigned to promote throughput. This role may perform department support duties such as timekeeping, schedule entry, data collection and charge reconciliation.

Responsibilities And Duties:

40 % - Service Excellence

Anticipates needs of patient/family and internal customers, proactively addressing needs – including, but not limited to wheelchair discharges, rounding (i.e., environmental, nutrition, safety and service) and cleaning unit work areas.

Assists public and professional staff as necessary including way finding.

Relays information to unit associates as appropriate.

Act as liaison between unit and ancillary departments.

20% - Department Support Duties

Provides support for assigned unit - including but not limited to Kronos/timekeeping, point of care scanning, copying and entering schedules into electronic format, and tracking/entering data related to unit staffing.

Orients new staff to unit workflow.

Assigns staff to nurse call system.

15% - Throughput

Communicates with patient care staff and other units to keep patient flow moving in a timely and efficient manner.

Assist nursing staff with admissions, discharges, and transfers.

15% - Equipment/supply management and charge reconciliation

Proactively orders/maintains equipment and stock supplies.

Coordinates identification, monitoring, and removal of all equipment alleviating potential clutter in clinical hallways.

Track orders for telemetry and enters patient data in telemetry system. Order supplies for nursing units.

Performs charge verification/ reconciliation.

Coordinates identification, inventory, and maintenance of IT equipment including Vocera hardware, iPad for MyChart Bedside, and/or pagers.

10% - Additional Duties

Will perform additional duties as requested by department leadership.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED

Additional Job Description:

MINIMUM QUALIFICATIONS

16- and 17-year-old individuals without a high school diploma or GED will be considered only if they have a valid work permit. 18-year-old individuals enrolled in high school do not need a high school diploma/GED/work permit to be considered.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Medical Unit 3

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment