Member Experience Coordinator

Discovery Land Company; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k contribution

Paid time off and holidays

Employee meals and incentives

Job summary

Discovery Land Company is seeking an Experience Coordinator at Atlantic Fields, near Hobe Sound, Florida. You will enhance the member and guest experience by coordinating arrivals, lodging, transport, activities, and special events, working closely with Club Member Services, Sales, and Operations to deliver memorable visits.

The ideal candidate has hospitality or luxury service experience, excellent communication skills, and proficiency with club software platforms.

Qualifications

• Experience in hospitality or luxury guest services preferred.
• Excellent communication and interpersonal skills.
• Ability to operate club software and communication platforms.

Responsibilities

• Coordinate arrivals/departures and bookings for members and guests.
• Meet members/guests on arrival and departure to create a welcoming environment.
• Manage inquiries via club email, phone, and messaging functions.
• Collaborate with Sales and Operations to plan events and experiences.
• Maintain the club activity calendar and vendor lists.
• Assist with on-site overnight rentals and staff communications.

Skills

Hospitality experience

Guest relations

Event coordination

Communication skills

Tools

Microsoft Office

TEI

Jonas

Pacesetter App

Job description

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL.

Atlantic Fields is seeking an Experience Coordinator to join the Club Member Services Department.

The Experience Coordinator will utilize their knowledge of the market, personality, and relationships in the area and into the community to create unique and memorable experiences for every prospect and member who visit the property. The Experience Coordinator will work closely with the Club Member Services, Sales, and Operational Leaders to develop unique experiences and ensure successful stays. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life, sharing in traditions and exploring their interests.
• Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors.
• Meet members/guests upon arrival and departure creating a welcoming environment.
• Monitor and answer all member inquiries via club email, phone, and messaging functions.
• Work closely with all departments to ensure seamless service experience when executing requests.
• Capture meaningful member preferences, feedback, and memorable moments to help the team continually personalize and elevate future experiences Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Partner with the Sales Team to create welcoming, personalized visits that showcase the Atlantic Fields lifestyle and hospitality. Assist in planning and executing club events, family experiences, seasonal celebrations, and special activations that create lasting memories.
• Coordinate with Residential Services on booking and management of on-site overnight rentals.
• Maintain club activity calendar.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Other duties as assigned

Qualifications

• Previous experience in hospitality, luxury service, member services, guest relations, events, or a related field strongly preferred.
• Passion for creating exceptional experiences and building meaningful relationships.
• Exceptional communication and interpersonal skills. Ability to deliver service to members, guests, and team members both face-to-face and virtually.
• Knowledge of and ability to operate computer and communication platforms including Microsoft Office, TEI, Jonas, Club Essentials, Pacesetter App, or similar systems.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Atlantic Fields combines the elegance of “Old Florida” with a carefree ambiance. Atlantic Fields is settled in the heart of Hobe Sound, Florida, and will offer its members the convenience and fun South Florida has to offer, while maintaining the properties rich historic background. Atlantic Fields will offer an intimate community spanning 1,500 acres and is proud to offer its members a Tom Fazio golf course, ocean adventures, an equestrian facility, on-site restaurants, wellness facilities, and more! Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about the project - please visit https://discoverylandco.com/our-worlds

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.