Retail Assistant

Atlantic Fields Club; Hobe Sound (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Meals

Referral Incentives

Recognition Programs

Job summary

Atlantic Fields Club in Hobe Sound, FL is seeking a Retail Assistant to join the Retail Department. The Retail Assistant will manage shop operations and provide exceptional service to members and their guests, greeting guests, processing transactions, and supporting merchandising efforts.

You will work with the Retail Manager, drive sales through strong member relationships, assist with inventory, and help with events and special orders while maintaining store standards and appearance.

Qualifications

• 1–3 years of retail operations and customer service experience.
• Hospitality or luxury service experience preferred.
• Experience with POS systems (Jonas or TEI preferred) and Excel.

Responsibilities

• Assist Retail Manager with day-to-day operation of the Retail Shop.
• Provide exceptional service and communication with members, guests and team members.
• Greet guests and members and anticipate needs to enhance their experience.
• Record transactions using the point-of-sale system.
• Drive sales by building member relationships and keeping up with fashion trends.
• Ensure packaging standards and add touches like gift-wrap and notes.
• Assist with purchases, returns and special orders.
• Answer shop phones and direct calls as needed.
• Monitor shop cleanliness and organization.
• Coordinate merchandising guidance with the Merchandiser.
• Monitor inventory and sales to meet monthly budgets.
• Communicate inventory needs to Retail Merchandiser.
• Monitor supplies and restock as needed.

Skills

Customer service

Communication

Sales

Teamwork

Tools

POS systems

Excel

Job description

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL

Atlantic Fields is seeking a Retail Assistant to join the Retail Department.

The Retail Assistant will be responsible for managing the retail shop operations and providing exceptional customer service to our members and their guests. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Assist the Retail Manager with day-to-day operation execution of the Retail Operation.
• Provide exceptional service and communication with members, guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
• Utilize point-of-sale system to record transactions.
• Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
• Be aware of promotions and current Members on property.
• Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
• Assist and service members and their guests with all retail purchases, returns and special orders.
• Professionally answer retail shop phones and redirect calls as needed.
• Continuously monitor the retail shop for cleanliness and organization.
• Apparel should be folded tight and stacked properly.
• All tags should be tucked in and not visible.
• All apparel on hangers and mannequins should be steamed and neat.
• The floor should be clean and free of any outdoor debris, trash, etc.
• Work directly with Merchandiser on guidance for merchandising and rotating displays on a regular basis.
• Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
• Conduct and reconcile monthly inventory.
• Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Merchandiser.
• Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Merchandiser when running low on supplies.
• Follow established procedures for opening and closing the shop.
• Assist in Member Services, Golf Operations, and Special Events as needed.
• Other duties as assigned.

Qualifications

• One (1) to three (3) years of retail operations and customer service experience preferred.
• At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment.
• Experience with Point of Sales Systems (Jonas or TEI preferred).
• Knowledge of Excel and other Microsoft Office applications.
• Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
• Extraordinary attention to detail, quality, and service.
• Ability to sell and create rapport with customers.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Atlantic Fields combines the elegance of “Old Florida” with a carefree ambiance. Atlantic Fields is settled in the heart of Hobe Sound, Florida, and will offer its members the convenience and fun South Florida has to offer, while maintaining the properties rich historic background. Atlantic Fields will offer an intimate community spanning 1,500 acres and is proud to offer its members a Tom Fazio golf course, ocean adventures, an equestrian facility, on-site restaurants, wellness facilities, and more! Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about the project - please visit https://discoverylandco.com/our-worlds

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit http://www.discoverylandco.com.