Member Experience Coordinator

Invited; Indianapolis (IN); On-site; USD 40,000 - 61,000; Full time

Job summary

Invited is seeking a Member Experience Coordinator to enhance the experience of Club Members. This entry-level role involves welcoming new members, managing social media, and organizing events. Ideal candidates possess strong communication and organizational skills, combined with a service-oriented mindset.

Qualifications

• Minimum of one year experience in hospitality business or a similar role.
• Ability to manage social media and respond to posts.
• Experience ensuring warm welcomes and fond farewells.

Responsibilities

• Set up for Member check-in.
• Manage social media interactions and event registrations.
• Support in the completion of New Member data entry and follow-up.

Skills

Strong communication skills

Organizational skills

Service-oriented mindset

Positive phone demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

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Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !

Job Summary

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Day-to-Day

• Set up for Member check-in (i.e. name badges, welcome signs).
• New Member welcome calls "warm welcome" invitation to New Member Facebook group.
• Manage social media by responding to posts, verifying events, etc.
• Members First updates to events and registration.
• Update in Club marketing i.e., Posters, table tents, Enplug etc.
• Support in completion of New Member data entry and follow-up.
• Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events.
• Function as the Club representative on various Member committees.
  
  

About You

• Minimum of one year experience in hospitality business or a similar role.
• Service-oriented mindset makes every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel.
• Positive attitude and willingness to work as part of a team.
• High school diploma or equivalent.
  
  

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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