Member Experience Coordinator

Gamma Phi Beta Sorority; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support specialist to enhance member experience across collegiate chapters. This exciting role involves providing essential support to ensure smooth operations, including managing educational requirements, maintaining accurate records, and facilitating effective communication. You'll collaborate with various stakeholders, including members and volunteers, to contribute to the overall success of the organization. With a focus on customer service and a passion for supporting educational initiatives, this position offers the opportunity to make a meaningful impact while enjoying a comprehensive benefits package and a flexible remote work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Flexible Work Hours

Qualifications

• Bachelor’s degree or equivalent experience in non-profit or administrative roles.
• Experience working with college students and understanding of higher education.

Responsibilities

• Provide administrative support to the Member Experience division.
• Assist chapters in maintaining accurate financial records and processing membership resignations.
• Collaborate cross-organizationally to support Member Experience functions.

Skills

Verbal Communication

Written Communication

Time Management

Customer Service

Analytical Thinking

Project Management

Problem Solving

Education

Bachelor's Degree

Tools

iMIS

Top Class

Excel

Word

Outlook

Job description

Application Deadline: May 11, 2025

Summary

This position is primarily responsible for providing administrative support to the Member Experience division and member service support to collegiate chapters, members, and volunteers.

Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned:

1. Perform routine check-ins on chapter operations and good standing requirements and complete follow-up with collegiate chapter officers and volunteers, as necessary or requested.
2. Review and follow-up with collegiate chapter officers to ensure timely completion of educational requirements on Gamma Phi Beta’s learning management system, including but not limited to Fidelity for Initiated Members, Fidelity for New Members, and Officer 101 online lessons.
3. Provide administrative support of annual initiatives, which may include the Fraternity/Sorority Experience Survey, the Order of the Crescent, organizational and chapter assessments, educational program assessments, etc.
4. Review collegiate chapter rosters and communicate with collegiate chapter officers to ensure accuracy.
5. Facilitate the documentation, tracking, and communication of the international member discipline and member status change processes.
6. Assist chapters in maintaining accurate financial records, including providing support in archiving old member records.
7. Process membership resignation requests.
8. Provide day-to-day support for division initiatives including preparing reports, presentations, or other resource documents.
9. Provide member service support to members via phone and email.
10. Maintain collegiate chapter files.
11. Provide support in data entry and records management in the database.
12. Collaborate cross-organizationally to support Member Experience functions.

Education and/or Experience

Bachelor’s degree or an equivalent combination of education and experience supporting non-profit, educational, or administrative functions.

Computer Skills

Working knowledge of internet software; membership database software (iMIS); learning management software (Top Class); spreadsheet software (Excel); word processing software (Word); electronic mail software (Outlook); and familiarity with network systems and hardware.

Other Skills, Abilities, and Qualifications

• Understanding of higher education and experience working with college students.
• Fraternity or sorority membership preferred.
• Professional, friendly, customer-service-oriented manner.
• Excellent command of verbal and written communication.
• Excellent time management skills, including project management, problem solving, multi-tasking, and managing competing priorities.
• Ability to work effectively under pressure and meet all deadlines.
• Familiarity with membership databases is desired.
• Strong analytical thinking, decision-making, and interpersonal skills.
• High level of organization, attention to detail, and follow-through.
• Self-starter, efficient, reliable, with the ability to work in a team environment.
• Willing to travel periodically for in-person meetings, as directed.

Business-Related Contacts

International Headquarters staff, sorority members, collegiate officers, alumnae officers, and volunteers.

Location

This position is eligible for remote employment.

Benefits and Compensation

Compensation is commensurate with experience, education, and work location. The hiring pay range for this role is $21.00–$22.50/hour. Gamma Phi Beta offers a full benefits package, including 12 days of vacation plus sick time, personal days, holidays, and two weeks of additional paid time off over the winter break. Benefits include health, life, disability, vision, and dental insurance coverage, as well as participation in Gamma Phi Beta’s 401(k) plan after one year of eligible service.