Member Experience Coordinator

Invited - ClubCorp; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an innovative company in the hospitality sector as a Member Experience Coordinator, where your role is crucial in creating memorable experiences for club members. You'll engage with members through warm welcomes, manage social media communications, and coordinate exciting events. This role emphasizes service excellence and teamwork, allowing you to thrive in a dynamic environment. With a focus on building relationships and enhancing member satisfaction, you'll be part of a mission-driven team committed to delivering exceptional service. If you're passionate about hospitality and enjoy making people feel valued, this opportunity is perfect for you.

Qualifications

• Minimum of one year experience in hospitality or similar role.
• Service-oriented mindset with strong communication skills.

Responsibilities

• Set up for Member check-in and manage social media interactions.
• Support completion of New Member data entry and coordinate events.

Skills

Customer Service

Communication Skills

Organizational Skills

Social Media Management

Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary:

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Day-to-Day:

• Set up for Member check-in (i.e., name badges, welcome signs).
• New Member welcome calls "warm welcome" invitation to New Member Facebook group.
• Manage social media by responding to posts, verifying events, etc.
• Members First updates to events and registration.
• Update in Club marketing i.e., posters, table tents, Enplug, etc.
• Support in completion of New Member data entry and follow-up.
• Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events.
• Function as the Club representative on various Member committees.

About You:

• Minimum of one year experience in hospitality business or a similar role.
• Service-oriented mindset makes every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel.
• Positive attitude and willingness to work as part of a team.
• High school diploma or equivalent.

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.