Member Experience Consultant

STCU; Rathdrum (ID); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid time off (11 holidays)

Medical, dental, vision insurance

Life insurance

Training and career development

401(k) matching contributions

Tuition reimbursement

Job summary

STCU is a top‑performing credit union known for helping members reach their financial goals. The Member Consultant role focuses on delivering in‑person, high‑quality service at our retail locations and expanding member relationships through personalized financial reviews.

You will handle everyday transactions with accuracy, promote bank products, and uphold STCU’s values of joyfulness, generosity, belonging, goodness, and striving, while traveling to other locations as needed.

Qualifications

• Education: High school diploma or equivalent required.
• Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required.

Responsibilities

• Protect membership privacy and access; perform transactional duties with high accuracy.
• Originate and expand relationships by reviewing members' financial positions and recommending products.
• Exceed service expectations by creating unparalleled member experiences and maintaining STCU's brand promise.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Job description

STCU is a top‑performing credit union known for helping members reach their financial goals. The Member Consultant role focuses on delivering in‑person, high‑quality service at our retail locations and expanding member relationships through personalized financial reviews.

You will handle everyday transactions with accuracy, promote bank products, and uphold STCU’s values of joyfulness, generosity, belonging, goodness, and striving, while traveling to other locations as needed.