Member Experience Concierge — Gym Front Desk Pro

The Edge Fitness Clubs LLC; Philadelphia (Philadelphia County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free gym membership

Comprehensive health benefits

Education reimbursement

Career advancement

Paid holidays

Job summary

The Edge Fitness Clubs LLC in Philadelphia is seeking team members to welcome and engage with members, provide exceptional service, and help drive memberships. You will greet members warmly, build positive relationships, and contribute to a high-energy club environment that keeps guests motivated.

Enjoy clear opportunities for career growth, comprehensive benefits, and the chance to be part of a team that values accountability and friendly leadership.

Qualifications

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation.
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Skills

Customer service orientation

Product knowledge

Results orientation

Job description

The Edge Fitness Clubs LLC in Philadelphia is seeking team members to welcome and engage with members, provide exceptional service, and help drive memberships. You will greet members warmly, build positive relationships, and contribute to a high-energy club environment that keeps guests motivated.

Enjoy clear opportunities for career growth, comprehensive benefits, and the chance to be part of a team that values accountability and friendly leadership.