Member Experience Concierge for Pet Care

Small Door Inc.; Wellesley (MA); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health, dental + vision insurance

401K with company match

Paid time off and holidays

Commuter benefits and wellness stipend

Discounted veterinary care

Descripción de la vacante

Small Door is a membership-based veterinary care provider focused on human-style service and a stress-free client experience. This role sits in our Member Experience team, coordinating front-of-house communication across phone, Slack, Dialpad, and in person to keep a busy practice running smoothly.

You will manage appointments, support members through visits, handle billing communications, and collaborate with nurses, doctors, and telehealth staff to move care forward with warmth and steadiness.

Formación

• 2+ years in a hospitality-forward role, veterinary or medical experience is a plus.
• Strong written and verbal communication skills.
• Comfortable switching between tasks quickly without losing quality.
• Empathetic by nature, especially with anxious clients.
• Familiar with Slack, scheduling systems, and tech in general.

Responsabilidades

• Own front-of-house communication across phone, Slack, Dialpad, and in-person — simultaneously, all day.
• Manage appointment scheduling, wait times, and real-time flow of a busy practice.
• Support members through all types of visits — memberships, routine care, urgent visits — with warmth and steadiness.
• Handle medical billing communications, send estimates, and follow up on items.
• Coordinate with nurses, doctors, other practices, and telehealth staff to keep care moving without gaps.
• Assist with front-of-house clinical tasks such as prescription hand-off and drop-offs.
• Drive proactive member outreach, pre-booking, and review solicitation to support growth.
• Seek out member feedback and route it to the right channels.
• Maintain a clean, welcoming environment that reflects our commitment to exceptional care.

Conocimientos

Hospitality experience

Communication skills

Multitasking

Empathy

Tech-savvy

Descripción del empleo

Small Door is a membership-based veterinary care provider focused on human-style service and a stress-free client experience. This role sits in our Member Experience team, coordinating front-of-house communication across phone, Slack, Dialpad, and in person to keep a busy practice running smoothly.

You will manage appointments, support members through visits, handle billing communications, and collaborate with nurses, doctors, and telehealth staff to move care forward with warmth and steadiness.