Member Experience Specialist

Small-Door-Veterinary; Boston (MA); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Health, dental + vision insurance

401K with company match

Paid time off

Parental leave

Commuter benefits

Wellness stipend

Discounted veterinary care

Growth opportunities

Descrizione del lavoro

Small Door Veterinary is hiring for a Member Experience role in our Boston clinics. You will own front-of-house communications across phone, Slack, Dialpad, and in-person interactions—simultaneously, all day—while coordinating appointment flow and patient visits with warmth and calm.

Join a collaborative team that supports veterinary care with modern tools, flexible scheduling, and growth opportunities. The role requires 40 hours/week including one weekend day and offers competitive salary,

Competenze

• 2+ years in a hospitality-forward role; veterinary or medical experience is a plus
• Comfortable switching between tasks quickly without losing quality
• Strong communicator across written, verbal, and in person
• Empathetic by nature, especially with anxious clients
• Familiar with medical billing concepts or eager to learn
• Comfortable with Slack, scheduling systems, and tech in general
• Available for 40 hours/week including one weekend day
• Willing to cover at other NYC locations as needed
• Able to lift up to 25 lbs occasionally
• Comfortable working occasional solo shifts with clinical staff support

Mansioni

• Own front-of-house communication across phone, Slack, Dialpad, and in-person - simultaneously, all day
• Manage appointment scheduling, wait times, and real-time flow of a busy practice
• Support members through all types of visits - new memberships, routine care, and emotionally heightened sick or urgent visits - with warmth and steadiness
• Handle medical billing communications, send surgery estimates, and follow up on outstanding items
• Coordinate closely with nurses, doctors, other veterinary practices, and telehealth staff to keep care moving without gaps
• Assist with front-of-house clinical support tasks such as prescription medication hand-off and drop-offs
• Drive proactive member outreach, forward pre-booking, and Google review solicitation to support practice growth
• Seek out member feedback and route it to the right channels
• Maintain a clean, welcoming, on-brand environment that reflects our commitment to exceptional care

Conoscenze

Hospitality experience

Communication

Customer service

Tech savvy

Strumenti

Slack

Dialpad

Scheduling systems

Descrizione del lavoro

Small Door Veterinary is hiring for a Member Experience role in our Boston clinics. You will own front-of-house communications across phone, Slack, Dialpad, and in-person interactions—simultaneously, all day—while coordinating appointment flow and patient visits with warmth and calm.

Join a collaborative team that supports veterinary care with modern tools, flexible scheduling, and growth opportunities. The role requires 40 hours/week including one weekend day and offers competitive salary,