Member Experience Concierge

Whalar; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong.

With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs.

Qualifications

• A minimum of 2 years experience in a hospitality or customer service role.
• Solid understanding, or willingness to learn, customer relationship management platforms and applications.
• Excellent attendance and punctuality
• Strong problem-solving skills and the superpower of sparking connections.
• Flexibility to work evenings and weekends
• A degree or certificate in the arts or media production or hospitality is a plus, but not required.

Responsibilities

• Greet and assist members and guests upon arrival, providing a warm and professional welcome.
• Impeccable understanding of campus operations to support in addressing inquiries and providing information about events and services
• Manage the day to day operations of the reception area, including check-ins, scheduling meeting rooms, and regular communication with Valet, Security, and campus leadership.
• Assist with executing day of the event tasks, including setup and check-in for large scale brand partnership events.
• Become experts on navigating our CRM platform, Peoplevine.
• Collaborate with team members to enhance the member experience and address any issues or concerns.
• Spark connections and creativity between members through empathy, authenticity, and joy.
• Execute surprise and delight moments for our members and guests.
• Collaborate with leadership on projects and process improvements.

Job description

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong.

With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs.