Member Experience Concierge

PERMA FAIR; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

PERMA FAIR is seeking a Member Experience Advocate in the United States to deliver exceptional service to members, resolving inquiries, and fostering loyalty. You will collaborate with physicians and facilities to ensure a white glove member experience, emphasizing communication and problem-solving.

The ideal candidate has 2+ years in healthcare customer service, experience with TPA and RBP, and strong Microsoft 365 and CRM proficiency. This role requires full-time work in the U.S.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 2+ years in customer service, member advocacy, or related field.
• Minimum 2 years healthcare experience.
• Experience with third party administrator (TPA).
• Experience with Reference Based Pricing (RBP) methodology.
• Triage and prioritization of requests based on business and medical factors.
• Knowledge of medical benefit plans and confidentiality requirements.

Responsibilities

• Serve as the primary contact for members via phone, email, chat, or other channels.
• Provide accurate information on products, services, policies, and procedures.
• Resolve member concerns promptly; escalate when needed.
• Build and maintain positive member relationships with personalized solutions.
• Investigate and resolve complaints, collaborating with internal teams as needed.
• Identify trends and suggest process improvements to enhance efficiency.
• Maintain accurate records of interactions and resolutions in company systems.
• Ensure all communications comply with policies, procedures, and regulations.

Skills

Communication

Interpersonal

Problem-solving

Microsoft 365

CRM systems

Multitasking

Confidentiality

Education

High school diploma

Associate’s degree

Tools

Outlook

Teams

Excel

Job description

PERMA FAIR is seeking a Member Experience Advocate in the United States to deliver exceptional service to members, resolving inquiries, and fostering loyalty. You will collaborate with physicians and facilities to ensure a white glove member experience, emphasizing communication and problem-solving.

The ideal candidate has 2+ years in healthcare customer service, experience with TPA and RBP, and strong Microsoft 365 and CRM proficiency. This role requires full-time work in the U.S.