Customer Experience Specialist - Shape the Future of Power

Base Power Company; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Base Power Company is seeking a customer-focused Member Experience specialist in Austin, TX. You will engage members across phone, email, text, and other channels to deliver personalized experiences and resolve issues related to our innovative battery products.

You will collaborate with engineering, marketing, and operations to streamline processes, gather customer feedback, and build knowledge resources. Onboarding support will help new members understand and fully utilize Base Power’s

Qualifications

• 1–5 years of experience in customer service or related roles.
• Empathetic communicator who loves connecting with people and making them feel heard.
• Strong writing skills with clear grammar, tone, and clarity.
• Ability to think analytically and creatively to resolve issues and improve processes.
• Attention to detail in documenting solutions and tracking interactions.

Responsibilities

• Engage with members across phone, email, text, and other channels to deliver personalized experiences.
• Troubleshoot and resolve member issues related to Base Power products with smooth, satisfying solutions.
• Track, manage, troubleshoot, and prioritize member interactions using CRM tools.
• Partner with engineering, marketing, and operations to streamline processes and improve the member experience.
• Act as the voice of the customer, gathering feedback to shape product and service improvements.
• Create and maintain knowledge bases, playbooks, and team resources for consistency.
• Support new members during onboarding to ensure they understand and can use Base Power’s products from day one.

Skills

Empathy

Written communication

Problem solving

Multi-tasking

Team player

Tools

CRM software

Job description

Base Power Company is seeking a customer-focused Member Experience specialist in Austin, TX. You will engage members across phone, email, text, and other channels to deliver personalized experiences and resolve issues related to our innovative battery products.

You will collaborate with engineering, marketing, and operations to streamline processes, gather customer feedback, and build knowledge resources. Onboarding support will help new members understand and fully utilize Base Power’s