Member Experience Center Manager

Weokie; El Reno, Northern (OK, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

WEOKIE is seeking a full-time Member Relationship Assistant Manager in El Reno, OK. The role supports the Member Relationship Center, guiding service delivery and member engagement while ensuring compliance with laws and company policies.

The position requires supervisory experience, strong communication, and the ability to train and develop staff. Expect leadership duties, budget support, and occasional travel within the network.

Qualifications

• Two years in retail financial services with at least two in a supervisory position.
• Ability to interview, coach and develop staff to create a team environment.
• Must learn and use software applications such as Microsoft Office and core processing systems.

Responsibilities

• Lead the service delivery strategy for the Member Relationship Center and ensure an extraordinary service experience.
• Supervise staff, provide coaching, training, certifications and regular performance reviews.
• Interact with members to educate on services and encourage increased member engagement.

Skills

Leadership

Coaching

Staff Development

Communication

Supervisory Experience

Customer Service

Process Improvement

Education

High school diploma or equivalent

CCUFC certification or willingness to earn within 24 months

Tools

Microsoft Office

Job description

WEOKIE is seeking a full-time Member Relationship Assistant Manager in El Reno, OK. The role supports the Member Relationship Center, guiding service delivery and member engagement while ensuring compliance with laws and company policies.

The position requires supervisory experience, strong communication, and the ability to train and develop staff. Expect leadership duties, budget support, and occasional travel within the network.