Member Experience Banker – Personal Banking & Branch Service (FT)

First City Credit Union; Pasadena (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401k Retirement Plan (matching 5%)

Paid Time Off (PTO)

Paid Holidays

Educational Reimbursement

Job summary

First City Credit Union is seeking a Personal Banker/Branch Service Representative in Pasadena to greet members, handle teller transactions, open new accounts, and assist with loan applications. The role emphasizes customer service and cross-selling financial products while delivering accurate, friendly service at the branch.

The successful candidate will have a high school diploma or GED and at least two years of experience in a financial institution, with strong communication and IT skills,

Qualifications

• High school diploma or GED required.
• Two years of financial institution experience preferred.
• Excellent written and verbal communication, customer service and sales skills.
• Proficiency with MS Word and MS Excel.
• Strong critical thinking skills.

Responsibilities

• Responds to members' requests for information on products and services and refers to appropriate staff when needed.
• Processes deposits, withdrawals, payments and transfers in person, by mail, or by phone at teller stations.
• Processes Visa cash advances and loan payments and updates member address information.
• Opens accounts (IRAs, trusts, term certificates, shares) and maintains records.
• Interviews loan applicants, counsels on consumer loan options, and makes recommendations to Loan Officers.
• Discloses and funds approved loans; explains reasons for denials when applicable.

Skills

Customer service

Sales skills

Communication

Critical thinking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

First City Credit Union is seeking a Personal Banker/Branch Service Representative in Pasadena to greet members, handle teller transactions, open new accounts, and assist with loan applications. The role emphasizes customer service and cross-selling financial products while delivering accurate, friendly service at the branch.

The successful candidate will have a high school diploma or GED and at least two years of experience in a financial institution, with strong communication and IT skills,