Member Experience Associate (Part-Time)

Peloton Interactive; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a dynamic Guest Services team member to enhance the member experience. In this engaging role, you will provide exceptional customer service, assist with inquiries, and ensure a welcoming atmosphere. You will be responsible for managing bookings, handling transactions, and maintaining the cafe area to meet health standards. This position offers a unique opportunity to grow within a vibrant environment that values relationships and member satisfaction. If you thrive in a fast-paced setting and are passionate about fitness and hospitality, this role is perfect for you.

Qualifications

• Experience in customer service/hospitality is essential.
• Must have excellent communication and problem-solving skills.

Responsibilities

• Provide top-notch customer service to members and guests.
• Assist with booking, check-ins, and administrative tasks.
• Maintain cleanliness and organization in the cafe area.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Time Management

Multi-tasking

Education

Experience in Customer Service/Hospitality

Tools

Zingfit

G-suite

Slack

Zendesk

Job description

Peloton is seeking a Guest Services team member to join our team who is engaged and energized, responsible, positive, personable and able to adapt to change! We’re for someone who excels working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This person should be willing to learn and is ambitious about growth at Peloton, and some who enjoys building relationships, strives to go above and beyond, and is able to deliver the highest level of member experience!

YOUR DAILY IMPACT AT PELOTON

• Provide the highest level of customer service to members, prospective members, and guests
• Professionally and enthusiastically greet members
• Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
• Check members into live productions, review rules of the studio, answer phones and emails, and miscellaneous administrative tasks, including studio logs, trackers, etc.
• Assist members with account and online profile creation and understand the leaderboard experience
• Effectively book, cancel and reschedule live productions for members through Zingfit, our reservation system
• Effectively process our food and beverage transactions and refunds through Zingfit
• Assist management with food and beverage inventory
• Responsible for sales within the cafe space for grab and go drinks and light bites
• Maintain the cleanliness of the cafe to meet or exceed Health Department standards for cleanliness, food handling and sanitation areas
• Monitor stocks of ingredients and food items and assist with the preparation of inventory supply orders
• Receive delivered food stocks and supplies, verifying receipt of ordered items
• Respond to all member feedback, class or instructor changes through the online system, Zendesk
• Become proficient in all systems, including but not limited to G-suite, slack, studio website bot
• Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor
• Work with other departments to ensure smooth transitions between productions
• Provide a clean and organized work environment
• Maintain product knowledge and keep updated about the brand
• Adhere to Peloton’s Guest Services core values: We put our members first; We always do our best, no matter what; We take pride in our ambitious work; We proactively anticipate, respond to and carry out our members requests in a timely manner, while adapting to the evolving needs; We build and cultivate positive, lasting relationships with our members, VIP’s and colleagues; We seek to go above and beyond member expectations; We celebrate all members

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry
• Preferably interested in health, fitness, and/or sports
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills
• Able to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do mentality
• Ability to work in a fast-paced environment

Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business

Peloton Studios New York requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

Base Salary: $21.00/ Hr

The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes.