Member Experience Associate (Part-Time)

Classet; New York (NY); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Member Experience Associate, where you'll be the heart of the member experience in a vibrant workspace. This in-person role focuses on creating great days for all who enter the office, from preparing coffee and breakfast to managing inventory and planning events. You'll tackle various tasks, ensuring a seamless experience for members while maintaining a welcoming environment. With a commitment to inclusivity and collaboration, this innovative firm offers a supportive atmosphere where your contributions truly matter. If you're passionate about hospitality and making a meaningful impact, this opportunity is perfect for you.

Benefits

Fixed part time hours

$500 Sign on Bonus

Commuter Stipend of $100/quarter

Bonus pay every 6 months

One Medical telehealth membership

48 hours of personal time off annually

Sick pay as required by law

5 days Covid Sick Pay

Qualifications

• Strong customer service skills and a passion for creating great experiences.
• Ability to manage inventory and assist with IT issues.

Responsibilities

• Prepare the office by brewing coffee and stocking amenities.
• Manage inventory and assist members with IT or wifi issues.

Skills

Customer Service

Event Planning

Inventory Management

Problem Solving

Basic IT Support

Education

High School Diploma

Tools

Printers

Dishwashers

Blenders

Kitchen Utensils

Job description

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

About the Role:

This is an in-person hospitality role, based on-site. Candidates must live within an easy commute of New York City. To help, our compensation package includes some great commuter benefits!

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:

1. You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
2. You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
3. You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
4. You add new members into multiple systems so their first day in their office is seamless and memorable.
5. You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
6. You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
7. You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Physical Requirements:

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Benefits:

• Fixed part time hours to suit your schedule
• $500 Sign on Bonus
• Commuter Stipend of $100/quarter
• Eligible for up to $500 in bonus pay every 6 months
• One Medical telehealth membership
• 48 hours of personal time off annually
• Sick pay as required by law
• 5 days Covid Sick Pay with documented positive test