Member Experience Associate (Front Desk) | Madison Square House

NeueHouse; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Member Experience Associate to enhance the welcoming atmosphere at their vibrant social club. This role is pivotal in connecting with members and guests, providing exceptional service, and ensuring a seamless experience. You'll be the face of the community, managing registrations, scheduling, and assisting with various needs. If you thrive in a dynamic environment and have a passion for hospitality and creativity, this position offers a unique opportunity to engage with a diverse group of individuals. Join a team that values authenticity, generosity, and curiosity while contributing to a culture of creativity and collaboration.

Benefits

Retirement Plan (401k, IRA)

Training & Development

Free Food & Snacks

Qualifications

• Outstanding customer service and communication skills are essential.
• Experience in hospitality or creative industries is encouraged.

Responsibilities

• Greet members and visitors, manage check-ins, and maintain the front desk.
• Support IT team and communicate member needs effectively.

Skills

Customer Service Skills

Communication Skills

Critical Thinking

Multitasking

Education

Experience in Hospitality or Creative Industries

Diverse Educational Background

Tools

MS Office

Job description

Member Experience Associate (Front Desk) | Madison Square House

NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home of the New.

Our Properties

• Our Madison Square (MSQ) House is situated in New York's iconic Flatiron District.
• Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA's most celebrated buildings.
• Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries.

The Role

The Member Experience Associate is one of the most visible and connected roles within NeueHouse. Reporting to the Director of Member Experience, Member Experience Manager and Member Experience Lead, the role sets the standard of service for all the NH Members, VIPs, guests, vendors and team members who walk through our doors.

Our Member Experience Associates are the first point of contact for our amazing, creative communities. Responsible for greeting members and visitors, taking charge with member/guest registration, scheduling and preparing meeting rooms for use, assisting with the maintenance of shared member spaces and amenities, and acting as the House's main communication hub for internal and external communications.

Requirements

• Actively work to shape the culture of NeueHouse, particularly as it relates to our catalyst values (generosity, authenticity, curiosity, and kindness).
• Consistently offer professional, friendly and engaging service to members (prospective and present).
• Maintain the Front Desk, guest waiting area, Membership desk and vestibule area.
• Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins).
• Connect Guests and Members in a timely matter using internal logs and SMS.
• Clearly communicate all member needs internally to ensure maximum satisfaction.
• Support IT team in preparing for and responding to member technical needs.
• Answer the house phone and direct communication appropriately based on a per-case basis.
• Accept incoming mail and accurately connect messenger pick-ups.
• Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.
• Must be a positive and articulate ambassador of the NeueHouse project/brand.
• Make introductions between members for both social and professional purposes.
• Follow departmental policies and procedures.
• Follow all safety policies.
• Carries out any other reasonable duties and responsibilities as assigned.

We are looking to connect with candidates who bring:

• Outstanding customer service skills.
• Excellent communication skills, written and oral.
• Experience with MS Office a plus.
• Ability to manage multiple tasks at once i.e answering phone, emails, messages.
• Ability to work a flexible schedule including weekends, evenings, and holidays as needed.
• Ability to practice critical thinking with tremendous attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues.
• Ability to work cohesively with team members.
• NeueHouse values diverse educational and training backgrounds in consideration of the role.
• An established network in hospitality, design and/or creative industries is encouraged.

Physical Demands:

• While performing the duties of this job, you are required to stand (for the duration of the scheduled shift, minus any mandatory meal breaks); walk; and use hands to handle, feel, grasp, and hold objects.
• You are frequently required to reach with hands and arms; balance; stoop; crouch; bend; talk; hear; and smell.
• You may be required to frequently climb (stairs).
• You may occasionally be required to kneel.
• You must occasionally lift, carry, and/or move up to 10 pounds.

The anticipated pay range for this position is $25 - $30 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis.

Benefits

• Salary rate: $25.00 - $30.00 an hour
• Retirement Plan (401k, IRA)
• Training & Development
• Free Food & Snacks

Seniority level: Entry level

Employment type: Part-time

Job function: Customer Service

Industries: IT Services and IT Consulting